Technical Support

SUPPORT FAQs

	Does Innolutions provide After-Hours Support?
	Yes. Innolutions provides after‑hours support for urgent technical issues. If you need assistance outside normal business‑hours, our team will make every effort to help with troubleshooting, parts needs, or system issues.

Does Innolutions offer any type of money‑back guarantee?

Yes, we offer a 30-day money‑back guarantee. We guarantee performance of all our products for your complete satisfaction. If you are not completely satisfied within the first 30 days, all we ask is that you give us one chance to bring performance to your satisfaction. If you are still not satisfied, we will take the system back!

If I have a question about my new Innolutions system, what options do I have?

We encourage our customers to call or email us with any questions they might have — we are here to help and we want you to fully utilize the features of our systems.

Who will install my Innolutions System?

Innolutions systems are the simplest to install and the easiest to maintain. Most systems are installed by the customers' in-house maintenance staff. If you prefer, we can arrange for complete installation.

Do you have remote diagnostic capabilities?

We can log in to our Register Control and Color Control remotely through an internet connection. We can operate, troubleshoot, and update these systems as if we are sitting in your plant.

What do I need to do if I need parts?

You can always call us for assistance. The majority of components in our systems are commercially available. We will be glad to provide you with the manufacturers and their part numbers. We also carry these parts in our inventory. You always have a choice to purchase these parts from us or from another source. For us, your uptime is more important than our margin on spare parts!

What if we can’t fix my problem over the phone? Do you provide technical field service?

Our technicians are always available to assist you in troubleshooting. If required, we can promptly dispatch a field service technician to quickly resolve the issue. We also prefer to work with you during the field visit to train you for similar events in the future.

Do you provide manuals with your products?

We provide detailed technical manuals with all our products. If you prefer, we can email you the manuals in PDF format to include them in your computer library.

Also, please tell me about your warranty.

All our products are supplied with a standard 1-year warranty. In addition to this, the light source on the Register Control and the Color Control carries a lifetime warranty.